Quality

Your opinions about our hospital, staff and the care you receive here is extremely valuable to us and only helps us improve our service. It is our goal to be the best at delivering quality and service, and your input will help us to accomplish this goal.

Patients with comments or concerns are encouraged to contact the hospital.  The patient or patient representative that would like to express their thoughts may call hospital administration at 469-256-2155, tell a hospital staff member or you may send us a letter to the following address:

Administration
Ennis Regional Medical Center
2201 West Lampasas St.
Ennis, TX  75119

You also have every right to contact either of the agencies below if you feel your concerns have not been adequately addressed by the Hospital.

Texas Department of State Health Services (TDSHS)
1100 West 49th Street
Austin, TX   78756-3199

Toll free: 1-888-973-0022

Joint Commission Contact Information:

Website: http://www.jointcommission.org/GeneralPublic/Complaint/
E-Mail: complaint@jointcommission.org
Fax: Office of Quality Monitoring; (630) 792-5636
 
Mail: Office of Quality Monitoring 
The Joint Commission
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181

HCAHPS

HCAHPS stands for ‘Hospital Consumer Assessment of Healthcare Providers and Systems”- Essentially, it’s the first national, standardized, publicly reported survey of patients’ perspectives of hospital care.  It was developed by the Centers of Medicare and Medicaid Services (CMS) together with the Agency for Healthcare Research and Quality 9AHRQ), another agency in the Department of Health and Human Services.

Along with core measures and other quality metrics, the patients’ perception of their experience results can be viewed at https://www.cms.gov/medicare/quality/initiatives/hospital-quality-initiative/hospital-compare